SHIPPING

Order your products via Love Libra and have them delivered via Australia Post e-Parcel anywhere in Australia. 

How much is shipping? 

We offer free shipping for all orders over $49 and for our subscription bundles. All other orders, of lesser value, will attract a shipping fee of $10.00. 

How long will it take for my order to arrive? 

All paid orders will be dispatched from Melbourne, Victoria via Australia Post e-Parcel within 24 hours of being placed. Though there might be delays during sale periods. Once your order has been dispatched you will receive an email dispatch confirmation including a link to track your order.

We’re working closely with our delivery partners to ensure prompt and speedy delivery. However, there may be a delay of 5 working days and up to 2 weeks, especially around busy delivery periods. Whilst most orders should arrive earlier than this, we want to be upfront about what to expect. Thank you for your patience and understanding.

Can I track my order? 

Yes, you can. Please look out for an email from Australia Post E-Parcel and follow the instructions. 

What will happen if I’m not home when my order arrives? 

The delivery agent will leave a card advising that they attempted delivery and leave instructions on where you can collect your package. 

Can you send the products and invoice to separate addresses? 

Yes. When you place an online order, you can specify your requirements in your delivery and billing details. A delivery docket will be shipped with your order, but an invoice can be sent to anywhere you specify. 

Will my order be shipped in discreet packaging? 

Yes, your order will be delivered in discreet packaging so you can be assured there will be no Libra branding on the outside of the delivery. 

Do you accept international orders? 

We regret that we can only supply customers within Australia. 

Will I receive my subscription on the same day every month? 

We will send your order on the same day every month, or at your selected interval, however, as we cannot control postage you may not receive your order on the exact same day each time. 

 When will I receive my sample? 

All samples will be dispatched from Melbourne, Victoria via Australia Post within 7 days of being placed.  Delivery time frames will depend on your location. As a guide, please see approximate lead times below: 

  • VIC: Metro 2 days, Country up to 3 days 
  • NSW: Metro up to 3 days, Country up to 4 days 
  • QLD: Metro 2-4 days, Country 3-6 days, Far North QLD 5-13 days 
  • SA: Metro 2-3 days, Country 2-4 days 
  • TAS: Metro & Country 3-4 days, Remote areas 12-16 days 
  • WA: Metro 4-5 days, Country 5-9 days 
  • NT: Darwin, Alice Springs & suburbs 3-6 days, all other NT 13-14 days 

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Copyright © 2024 Essity Australasia

Copyright © 2024 Essity Australasia
Libra, a brand of Essity - a global, leading hygiene and health company. Every day, our products, solutions and services are used by a billion people around the world. Our purpose is to break barriers to well-being for the benefit of consumers, patients, caregivers, customers and society. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2023, Essity had net sales of approximately SEK 147bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. More information at essity.com.